The Helpdesk Technician will be responsible for providing remote and onsite customer technical support by collecting trouble tickets, analyzing and escalating issues, carrying out solutions, and tracking tickets to completion. The person in this role will be expected to travel to California Tribal TANF Partnership (CTTP) Site Offices approximately 25% of the time.
ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:
KNOWLEDGE & SKILL REQUIREMENTS