California Tribal TANF Partnership

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California Tribal TANF Partnership

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Job Description | Jr. IT Systems Administrator

   

SUMMARY

The Jr. IT Systems Administrator is a capable, motivated person with the ability to maintain our computer systems and support our end users. The Jr. IT Systems Administrator must have a passion for IT and be able to wear many hats (end user support, networking, application support, imaging, Windows updates and systems administration in a Windows based organization). 


ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following: 

  • Provides technical support for both hardware and software issues our end users encounter.
  • Assists with servicing, upgrading, and deploying computer systems, network hardware, software, and peripherals (printers, scanners, etc.)
  • Properly prioritizes, coordinates, and escalates unsolved issues to other support tiers. 
  • Follows up with end users, provides feedback and directs issues through resolution.
  • Troubleshoots systems issues in a timely and accurate fashion.
  • Effectively uses Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
  • Manages the configuration and operation of client-based computer operating systems.
  • Monitors the system daily and responds immediately to security or usability concerns.
  • Creates and verifies backup of data.
  • Responds to and resolves help desk requests.
  • Upgrades systems and processes as required for enhanced functionality and security issue resolution.
  • Installs and tests computer-related equipment.
  • Ensures workstations and servers have the latest Windows Updates applied. 
  • Monitors anti-virus alerts and insures all workstations have AV installed with the latest definitions.
  • Handles IT inventory.
  • Creates images for workstation deployment.
  • Adheres to Information Security standards.
  • Active Directory and GPO administration. 
  • Travels to other locations in Northern California when needed.
  • Keeps confidential information secure based on security standards.
  • Abides by CTTP Mission, Vision, and Values. 
  • Other duties as assigned.


KNOWLEDGE & SKILL REQUIREMENTS

  • High School graduation or equivalency.
  • 3+ years’ experience in systems administration or helpdesk in a Windows environment
  • Current California driver’s license.
  • Must have experience in MS Active Directory and Microsoft products
  • Intermediate understanding of networking, PCs and hardware configuration required
  • Experience with desktop, laptop, and other IT hardware deployments
  • Willing to expand technical skills as required
  • Must be ambitious and goal driven
  • Must have attention to detail
  • Experience with Hyper-V
  • Knowledge of system vulnerabilities, security issues and remediation of
  • Ability to respond to help desk requests according to our published SLAs
  • Must have a positive attitude and be willing to assist others
  • Experience with firewalls is a plus
  • MCP, MCSA, Network+, Security+, A+
  • Must be able to multitask
  • Must be very good at communicating with management and customers
  • Ability to provide creative solutions to user problems to ensure user satisfaction and productivity
  • Excellent teamwork and customer service skills
  • Strong verbal and written communication skills needed with a high focus on customer service
  • Operate vehicle in a safe manner while in the field 


WORKING CONDITIONS

  • Requires working indoors in environmentally controlled conditions.
  • Requires sitting 6-8 hours per day.
  • Requires driving to site offices, some of which are in remote locations.
  • Must be able to lift 50 pounds
  • Requires contact with others (face-to-face, by telephone, via e-mail, or through correspondence).
  • Requires attention to detail and intense concentration.
  • Requires work with others in a group or team.
  • Requires meeting strict deadlines.


OTHER

  • Experience working with Tribal People helpful.
  • Work hours may vary.
  • CTTP conducts a pre-employment criminal background check and drug test, and random or for-cause drug testing thereafter.
  • CTTP complies with the Indian Preference Act.


Apply Here!
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California Tribal TANF Partnership

991 Parallel Drive Suite B Lakeport, CA 95453 US

(707) 262-4400

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